McDonald's employees may call the police on a customer who refuses to wear a mask, CEO Chris Kempczinski said in an interview Thursday on CBS This Morning.
"If someone is unwilling to wear a mask and comply with our rules, that might be where we might bring in law enforcement," Kempczinski told Anthony Mason in the interview.
On July 24, McDonald's announced it would require all customers to wear masks starting August 4, after weeks of reports concerning harassment and abuse directed at workers by angry customers. A survey by Service Employees International Union found that 44% of McDonald's workers surveyed had experienced some form of abuse from customers who refused to wear a mask.
However, even though many major retailers now require customers to wear masks, many of those retailers say they aren't enforcing mask policies for fear of aggression from customers. Mask policies don't help employees navigate what has become a dangerous balancing act between keeping stores safe and keeping themselves safe.
Read more: https://www.msn.com/en-us/money/companies/mcdonalds-ceo-says-that-workers-might-call-the-police-on-customers-who-wont-wear-a-mask-%e2%80%94-and-it-could-be-a-growing-trend-in-retail/ar-BB17q2Nc?li=BBnb7Kz
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