At first I got a little angry at the support guy but I calmed myselfand went to resolve the issue and the guy just hanged up the chat whenI asked him if doing what he told me would resolve the issue.

Yesright now my web host has sent me a threat email that my website isunder investigation for using their web host as storage when that isnot true although I do keep a lot of the generated backup files onthere but only because downloading the backup files keeps terminatingand when I complain to the technical support staff about it theyfurther cut down my download speeds to less then 200kb/s so now it willtake days just to get it and by then I may lose my entire website andall my server files deleted.

This is the threat email they sent to me:


Dear Brian Hill,

We have been monitoring your account's resource usage on the server forthe past several days and would like to notify you of the followingmetrics. Although no action has been taken at this time, your usage isof concern to the server's integrity and reliability.

Thecurrent type of usage of your account falls against our Terms ofService and Acceptable Usage Policy. You can not use the space providedto you under our hosting accounts for storage/backup purposes. We haveidentified that the directories listed below contain data that israrely accessed and fall within our storage/backup policy limitation.

At this moment, your site is comprised of 50376 megabytes with the following folders holding the data referred to above:

50376 - ./uswgo


Weneed your cooperation in finding a remedy. Depending on your specificcase, we generally recommend one or more of the following solutions:

* Remove files from directories mentioned above
* If you have many sites hosted on one account: Split the sites throughout more accounts
* Upgrade your account to our DedicatedClass


If you do need assistance in identifying the files or removing them, please don't hesitate to respond to this email.

Pleasenote that we employ some of the best servers in the shared web hostingindustry and this notification should be treated as identification thatyour site(s), as they are right now, are employing resources in a waythat cannot reside on a regular shared web hosting server. For yourconvenience, we strongly suggest that when looking away from Arvixe forweb hosting that you look for solutions that are a clear upgrade to aregular shared web hosting environment if you do not plan on takingcorrective measures.

Important: Please respond to this emailwith a course of action or a remedy within the next 24 hours or we maybe forced to suspend your account.

Thank you for your attention and understanding,

Arvixe Server Operations

but at the same time I went to their order page and they say Unlimited DiskSpace and Unlimited Disk Transfer and even offer you to have your ownyoutube clone on their web hosting for $4 a month they actually havethat here, http://www.arvixe.com/clipbucket_hosting

Pleasedon't judge that I got a little all caps angry at first (Only two angrylines then I apologized to the support guy and we both went to revolvethe issue which we did then he lowered my speeds and left the chat whenI asked if resolving the issue would revolve the investigation againstmy web site.) but after then I stopped it and apologized and workedwith the technical support asking him what I need to do and how toresolve the issue and then after I asked if removing the backup fileswas going to stop the investigation against me they hung up from thechat.

This is the 2nd time my web host has threatened me to shutdown my website. This is ridiculous and both times they claimed Iabbused their service. One time they claimed I sent massive spam emailsto a bunch of people (Violated their TOS Bulk email not allowed) but Inever did that so I assumed I was hacked and changed my password (andpaid them $2 extra a month for a Security certificate for my passwords)to resolve the issue and now they are threatening me again that theyare investigating me for violating their TOS Again and this time it ismy backup files which they really put speed caps on it then they lie tome telling me they have no speed caps for my website.


Zee S: Hello and thank you for contacting Arvixe. How can I assist you? Ifat any point of this conversation, you don't receive a response from mefor a prolonged period of time, it may be possible that you weredisconnected. Please simply restart the chat session through ourwebsite.
Brian Hill: I am now under investigation under theassumption that my website is used for storage but that is not true.Everything I have done was to put it on my website. All the videos Ihave transloaded are from my youtube page because they threatened totake down my videos and so I share them under my site as a embed youcan check that out
Brian Hill: you can go onto uswgo.com and see allof the videos are embeds and if a video is not it's only I haven't putit on yet
Brian Hill: Also the only reason I have many backup filesstored on my web hosting account is because your download server isreliable
Brian Hill: each time I try to download the backup file it failed
Brian Hill: my account username is uswgo
Zee S: so whats the issue with I can assist you today?
Brian Hill: again what I said above is my response to the investigation against me
Zee S: We do not allow backups to be stored in hosting space
Zee S: that is just abuse of the services offered
Brian Hill: Well it's ur hosts fault the files WON'T DOWNLOAD
Brian Hill: IT IS NOT ABUSE
Brian Hill: im upset right now
Brian Hill: im sorry
Brian Hill: can you help me get the files
Zee S: how youa re downloading?
Zee S: using FTP or direct link?
Brian Hill: I am using free download manager because the speeds are slow and it takes many hours just to get the file
Zee S: is it downloading using ftp or direct download link ?
Brian Hill: well each time I download the file it fails at a certain percent
Brian Hill: and the speeds are capped really so i'm not abusing anything it is the speeds fault
Zee S: you stated that you store backups because the download server is reliable. Now you are complaining about speed
Zee S: I am sorry but I am not getting the actual issue
BrianHill: what I am saying is I don't want downloading my backup files tobe capped and let me download at full speed then they won't be storedin my account anymore.
Zee S: we do not limit the download speed on the server
Zee S: there is no restriction on download speed
BrianHill: well then why is my backup files transfering slow and download isnot resume supported so I have to keep downloading over and over again
Brian Hill: So I can't get the backup files if it keeps stopping
Brian Hill: Until that issue is resolved it's not possible to get the backup files if they fail upon download
Zee S: how large backup files are?
Brian Hill: in the GBs
Brian Hill: I was wondering if web drive is a better method of downloading the backup files and if resume is supported
Zee S: web Disk is supported in cPanel
Zee S: thats the same thing
Zee S: you can try that
BrianHill: ok well I am going to try to download the backup files again andif it fails again multiple times I will contact again and tell customersupport so the problems can be fixed
Zee S: ok
Brian Hill: so was this whole investigation over backup files?
Zee S: it was regarding over usage
Brian Hill: what do you mean by usage?
Zee S: so if you will remove backup files then atleast you will not be storing backups and other stuff thats not part of site
Brian Hill: ok so once I remove the backup files this whole issue is over am I right or wrong?
BrianHill: and as long as everything I put on my site is on my site and notused as storage I am not breaking the rules am I right?

then after that question he left the chat intentionally and all I did wastry to resolve the issue and not cuss at them and not type all caps tothem and they cut me off and lowered my speed cap to almost dialup orlow cost dsl speeds.


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Comments

  • Sorry I misspelled abused with baused. I am just a little pissed right now so my I may make a but more spelling mistakes.
  • I hope my web host backs off. I never baused their services. I do have my wordpress cross post which could be technically but they never went after me for cross posting to my other blogs.

    These web host people seem to pull this every certain amount of months they claim I violated their TOS and threaten to shut down my website.

    This is also what they said to me:

    "We have been monitoring your account's resource usage on the server for the past several days and would like to notify you of the following
    metrics. Although no action has been taken at this time, your usage is
    of concern to the server's integrity and reliability."

    yet they tell you you have Unlimited Disk space and transfer. Even if the legal agreement says that it isn't really unlimited they shouldn't misrepresent their service in that way because if it wasn't unlimited I probably never would have joined their web host so they lied to me to make me their customer and now they are cracking their kunckles telling me I have to pay for a dedicated web server.
This reply was deleted.